Creator Verification and Payout Policy

1. Verification

Creators may be required to complete identity, business, address, bank, tax, and sanctions checks through Stripe Connect, Request, or approved providers. Verification requirements can change over time based on processor rules, country, volume, risk, or suspicious activity.

Providing false, misleading, incomplete, or outdated verification information may result in rejected payouts, reserves, negative-balance recovery, account suspension, termination, reporting to processors or authorities, and forfeiture of access where permitted by law.

2. Supported countries, currencies, and payout threshold

Supported creator countries, payout currencies, settlement methods, and processor availability depend on Stripe Connect or the enabled payout provider. Request may limit onboarding, payments, or payouts where provider support, sanctions screening, tax rules, content rules, or risk controls require it.

The minimum payout threshold is set by the active production configuration and may vary by country, currency, payment provider, fees, reserve requirements, or account risk. Amounts below the threshold remain an internal payable balance until eligible for payout, reversal, refund, or offset.

3. Payout timing and holds

Payouts are not guaranteed on a fixed schedule. Request may delay, hold, reserve, reverse, or offset payouts for refunds, chargebacks, delivery disputes, suspected fraud, policy violations, legal requests, failed verification, processor review, negative balances, or compliance risk.

4. Reserves, negative balances, and set-off

Request may establish rolling reserves, minimum balances, reserve periods, or transaction-specific holds where dispute risk, fraud risk, content risk, chargeback exposure, or processor exposure is elevated. Reserve amounts and release timing may vary by creator, country, transaction type, history, and risk signals.

If refunds, chargebacks, fees, reversals, sanctions, fraud, or policy violations create a negative balance or potential liability, Request may set off amounts owed to Request or processors against current or future creator payouts, recover the amount through the payment provider, or suspend payouts until the balance is resolved. Creators must cooperate with investigations and provide requested evidence promptly.

5. Taxes, forms, and reporting

Creators are responsible for taxes, invoices, declarations, licenses, and business registrations arising from their creator activity. Request may require tax forms, taxpayer identification, beneficial ownership information, invoices, withholding documentation, or other records before allowing payouts.

Request or its payment providers may report creator earnings, payouts, tax forms, or withholding information to tax authorities where required. Request may provide transaction records but does not provide tax advice.

6. Account closure

Closing a creator account does not eliminate obligations for refunds, chargebacks, taxes, policy violations, or legal claims. Request may retain evidence and hold funds as permitted by law and processor rules.