Refund and Cancellation Policy

This policy explains how Request handles cancellations, failed deliveries, rejected requests, expired requests, and refunds.

1. Request Payment Flow

When a Fan submits a paid request, payment may be authorized or collected through Stripe or another payment provider. The exact payment timing may depend on the product flow, country, risk checks, and payment method.

2. Creator Rejection or Expiration

If a Creator rejects a request, does not accept it before it expires, or cannot fulfill it within the applicable delivery period, Request may automatically cancel the request and initiate a refund or release the authorization where technically possible.

3. Accepted and Delivered Requests

Because personalized digital content is custom-made, delivered requests are generally not refundable once the Creator has delivered the agreed content, except where required by law, where the delivery is materially missing, or where we determine that a refund is appropriate.

4. EU and Consumer Rights

If mandatory consumer rights apply in your country, those rights remain unaffected. For digital content and digital services, withdrawal rights may be limited once performance has started with your express consent and acknowledgement, where applicable law allows this.

5. Chargebacks and Payment Disputes

Chargebacks, payment reversals, fraud claims, or payment-provider disputes may lead to request cancellation, account review, payout holds, or suspension while the matter is investigated.

6. How to Ask for Help

If a request was rejected, expired, not delivered, or appears incorrect, contactsupport@request.cx with the request tracking code and the email used for payment.

Last Updated: May 14, 2026